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C_C4H51_2405 Exam Dumps : SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

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Question 1

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2correct answers to this question.

Options:

A.

Maintenance plan

B.

Service contract

C.

Operating hours

D.

Working calendar

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Question 2

Which object can be used in workflow definition and assigned to organizational structures?

Options:

A.

Employee

B.

Business user

C.

Business role

D.

Job definition

Question 3

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2correct answers to this question.

Options:

A.

Create a Web service with SAP Knowledge Central by NICE.

B.

Create knowledge base articles in SAP Service Cloud.

C.

Configure the relevantquestionin scoping.

D.

Create a validation rule.

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