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SAP SAP Certified Associate C_C4H51_2405 New Questions

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Total 80 questions
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Question 5

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2correct answers to this question.

Options:

A.

Create a Web service with SAP Knowledge Central by NICE.

B.

Create knowledge base articles in SAP Service Cloud.

C.

Configure the relevantquestionin scoping.

D.

Create a validation rule.

Question 6

Which fields can be used to maintain service levels? Note: There are 2correct answers to this question.

Options:

A.

Due Date

B.

Custom fields

C.

Priority

D.

Category

Question 7

Which settings can you control for the email channel setup? Note: There are 3correct answers to this question.

Options:

A.

Ticket type

B.

Channel direction

C.

Notification type

D.

Mashup service

E.

Channel type

Question 8

Which object can be used in workflow definition and assigned to organizational structures?

Options:

A.

Employee

B.

Business user

C.

Business role

D.

Job definition

Page: 2 / 6
Total 80 questions
Get C_C4H51_2405 Full Access Download C_C4H51_2405 PDF