Changed C_C4H51_2405 Exam Questions

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Question 17

Which actions can you take to control custom fields and their values? Note: There are 2correct answers to this question.

Use restriction rules

Create a code list restriction

Grant access to extension fields for business roles

Grant access to extension fields for business users

Question 18

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

ABAP mashups

Internal mashups

HTML mashups

URL mashups

Question 19

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Ticket routing rules

Realignment runs

Maintenance plan

Activity planner

Question 20

Which elements can be used to restrict access to views? Note: There are 2correct answers to this question.

Business roles

Territories

Validation rules

Code list restrictions