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C_C4H51_2405 Exam Questions Tutorials

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Total 80 questions
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Question 9

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

Options:

A.

Scoping in the Configuration Workbench

B.

Social media channel configuration

C.

Approval process for social media import run

D.

Work distribution

Question 10

Which of the following apply to scoping and fine-tuning? Note: There are 2correct answers to this question.

Options:

A.

The activity list is automatically generated by the system based on your scoping decisions.

B.

Fine-tuning is the process of generating the activity list byAnswer:ing que-stions about which business processes will be implemented.

C.

Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

D.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Question 11

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

Options:

A.

Delivery blocking

B.

Prospect blocking

C.

Sales support blocking

D.

Credit limit check

Question 12

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2correct answers to this question.

Options:

A.

Set up an approval process.

B.

Create a customer and assign an email address.

C.

Activate Live Activity Configuration.

D.

Define a template.

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Total 80 questions
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