Exactprep C_C4H51_2405 Questions

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Question 13

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2correct answers to this question.

Options:

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.

Question 14

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3correct answers to this question.

Options:

Service category

Employee

Account

Organization

Territory

Question 15

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Options:

Absolute, counter-based

Alternating, time and counter-based

One time - no condition, time and counter-based

One time, time and counter-based

Question 16

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2correct answers to this question.

Options:

Data can be accessed in real time.

Existing reports can be reused.

Security issues with mashups outside of the corporate network are rare.

Offline access is available.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

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