Mike is the program manager of the NHQ Program. Mike and a vendor are in disagreement over the deliverable the vendor has created for Mike's program. Mike does not believe the vendor has correctly created the deliverable, while the vendor is adamant that his company has indeed completed the contract. Both parties have documented their stance in the debate.
This is an example of what?
A program to implement a new payroll processing system at a healthcare company is nearing completion and is under budget.
What should the program manager do next?
Performing quality assurance in a program can result in which one of the following?