PDF 220-1102 Study Guide

The best solution for a technician to implement is to disable the browser from sending notifications to the Action Center. This will prevent the random advertisement notifications from appearing in the Windows 10 Action Center, which can be annoying and distracting for the user. The technician can follow these steps to disable the browser notifications1:

Open the browser that is sending the notifications, such as Microsoft Edge, Google Chrome, or Mozilla Firefox.

Go to the browser settings or options menu, and look for the privacy and security section.

Find the option to manage site permissions or notifications, and click on it.

You will see a list of sites that are allowed or blocked from sending notifications to the browser and the Action Center. You can either block all sites from sending notifications, or select specific sites that you want to block or allow.

Save the changes and close the browser settings.

This solution is better than the other options because:

Running a full antivirus scan on the computer (B) is not necessary, as the advertisement notifications are not malicious or harmful, and they are not caused by a virus or malware infection. Running a scan will not stop the notifications from appearing, and it will consume system resources and time.

Disabling all Action Center notifications © is not advisable, as the Action Center is a useful feature that shows notifications and alerts from various apps and system events, such as email, calendar, security, updates, etc. Disabling all notifications will make the user miss important information and reminders, and reduce the functionality of the Action Center.

Moving specific site notifications from Allowed to Block (D) is not the best solution, as it will only stop the notifications from some sites, but not from others. The user may still receive advertisement notifications from other sites that are not blocked, or from new sites that are added to the Allowed list. This solution will also require the user to manually manage the list of sites, which can be tedious and time-consuming.

References:

1: How to Disable Annoying Browser Notifications - PCMag

A knowledge base is a centralized repository of information that can be used by technicians to find solutions to common problems, best practices, troubleshooting guides, and other useful resources12. Updating the knowledge base with the details of the issue and the resolution can help other technicians who encounter similar issues in the future. It can also reduce the number of tickets and improve customer satisfaction3.

References1: The Official CompTIA A+ Core 2 Student Guide (Exam 220-1102), page 10-11 2: CompTIA A+ Certification Exam Core 2 Objectives, page 13 3: CompTIA A+ Core 2 (220-1102) Certification Study Guide, page 10-12

The best tool to use to assist the user with viewing the email is RMM, which stands for remote monitoring and management. This is a software that allows the technician to remotely access, monitor, and manage the user’s computer and applications. The technician can use RMM to view the user’s screen, control the mouse and keyboard, and troubleshoot the email issue. The other tools are not suitable for this task. VNC is a software that allows remote desktop sharing, but it requires the user to install and configure it on their computer, which may not be feasible or convenient. SSH is a protocol that allows secure remote access to a command-line interface, but it is not useful for viewing graphical applications such as email. VPN is a technology that creates a secure and encrypted connection over a public network, but it does not provide remote access or control of the user’s computer.

NTFS stands for New Technology File System and it is the preferred filesystem for Microsoft Windows OS since Windows NT 3.1 in 19931. NTFS replaced FAT (File Allocation Table) as the default filesystem for Windows because it offers many advantages over FAT, such as:

Support for larger volumes and files (up to 16 exabytes)2

Support for file compression, encryption, and permissions2

Support for journaling, which records changes to the filesystem and helps recover from errors2

Support for hard links, symbolic links, and mount points2

Support for long filenames and Unicode characters2

FAT32 is an improved version of FAT that supports larger volumes and files (up to 32 GB and 4 GB respectively) and is compatible with older versions of Windows and other operating systems3. However, FAT32 still has many limitations and drawbacks compared to NTFS, such as:

No support for file compression, encryption, and permissions3

No support for journaling, which makes it vulnerable to corruption and data loss3

No support for hard links, symbolic links, and mount points3

No support for long filenames and Unicode characters3

APFS (Apple File System) is the default filesystem for macOS, iOS, iPadOS, watchOS, and tvOS since 20174. APFS replaced HFS+ (Hierarchical File System Plus) as the preferred filesystem for Apple devices because it offers many advantages over HFS+, such as:

Support for larger volumes and files (up to 8 zettabytes)4

Support for file cloning, snapshots, and encryption4

Support for space sharing, which allows multiple volumes to share the same storage pool4

Support for fast directory sizing, which improves performance and efficiency4

ext4 (Fourth Extended Filesystem) is the default filesystem for most Linux distributions since 20085. ext4 replaced ext3 as the preferred filesystem for Linux because it offers many advantages over ext3, such as:

Support for larger volumes and files (up to 1 exabyte and 16 terabytes respectively)5

Support for extents, which reduce fragmentation and improve performance5

Support for journal checksumming, which improves reliability and reduces recovery time5

Support for delayed allocation, which improves efficiency and reduces metadata overhead5

References:

1: NTFS - Wikipedia 2: [NTFS vs FAT32 vs exFAT: What’s the Difference?] 3: [FAT32 - Wikipedia] 4: [Apple File System - Wikipedia] 5: [ext4 - Wikipedia] : NTFS vs FAT32 vs exFAT: What’s the Difference? : FAT32 - Wikipedia : Apple File System - Wikipedia : ext4 - Wikipedia