220-1102 CompTIA Exam Lab Questions

The most likely solution to this issue is to enable cellular data. After a business trip, the user may have disabled cellular data to avoid roaming charges, or the phone may have been set to Wi-Fi only for internet access. Enabling cellular data would restore internet access outside of Wi-Fi networks.

When troubleshooting a printer that was previously working but is no longer recognized by a workstation, Event Viewer is the most appropriate tool to check for historical logs and events related to the printer and the system.

Option A: Performance MonitorPerformance Monitor is used for monitoring system performance and resources in real-time and does not provide specific historical event logs related to device failures.

Option B: Devices and PrintersDevices and Printers show the status and properties of connected devices but do not provide a historical log of events or errors.

Option C: Task SchedulerTask Scheduler manages and monitors scheduled tasks but does not log hardware events or errors.

Option D: Event ViewerEvent Viewer logs system events, including errors, warnings, and information related to hardware and software. It is ideal for checking what happened prior to the printer failure.

References:

CompTIA A+ 220-1102 Objective 3.1 (Troubleshoot common Windows OS problems), particularly using Event Viewer for diagnosing issues​​.

Enabling an allow list (Option D) will limit access to the wireless network by only allowing devices with specified MAC addresses to connect. This is an effective method for minimizing Wi-Fi access in a crowded environment.

Port forwarding (Option A) controls traffic through specific ports but doesn't minimize wireless access.

Unused ports (Option B) could refer to physical network ports or firewall settings, unrelated to controlling Wi-Fi access.

Disabling SSID broadcast (Option C) might hide the network name but doesn't secure access.

CompTIA A+ Core 2 References:

2.9 - Configure security settings for SOHO networks, including MAC filtering .

When a technician finds that a user's office is not listed for an upgrade but the user has submitted a request, the appropriate action is to:

Notify the project manager about the user's concern: The project manager oversees the upgrade process and can address any discrepancies or omissions in the upgrade list.

Ask the company's human resources department to address the issue: HR typically handles personnel matters, not hardware upgrades.

Tell the user that this request is not on the list to be upgraded: This does not resolve the user's concern and could cause frustration.

Ask the user's supervisor if the technician should upgrade the computer: The supervisor may not have the authority or information to make decisions about the upgrade list.