CompTIA A+ 220-1102 New Questions

To import a new digital certificate and place it in the proper location, the technician should use the "Internet Options" utility in the Control Panel. This utility allows users to manage various settings related to internet connections and security, including the import and management of digital certificates under the "Content" tab.

B. Network and Sharing Center is used for managing network connections and sharing settings but not for managing digital certificates.

C. Credential Manager is used to store and manage login credentials for websites and applications but not for importing digital certificates.

D. Security and Maintenance provides an overview of the security and maintenance status of the system but does not directly handle digital certificate management.

References:

CompTIA A+ Core 2 (220-1102) Exam Objectives, Section 1.4: Using Control Panel utilities including Internet Options for managing digital certificates​​.

Using bootable antivirus media to scan the system is an effective method for removing a persistent virus. Booting from external antivirus media allows the system to scan for and remove malware without the infected operating system running, which can prevent the virus from hiding or resisting removal efforts that might occur within the active OS environment.

The first step is to check running applications (Option B). Applications running in the background could consume a lot of battery and processing power, causing slow performance and battery drain. By identifying and closing or uninstalling these apps, the technician can resolve the issue more effectively.

Uninstalling unused programs (Option A) might help, but checking active applications is more immediate.

Updating the mobile OS (Option C) can improve performance but is not the first step in this scenario.

Disabling network services (Option D) might help reduce battery drain but does not address potential app-related issues.

CompTIA A+ Core 2 References:

3.4 - Troubleshoot common mobile OS and application issues, including battery and performance concerns​.