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Certified Implementation Specialist - IT Service Management Questions and Answers

Question 25

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

Cls defined directly in cmdb_ci_computer and all parent classes

Just GIs defined directly in cmdb_cl_computer

Cls defined directly in cmdb_ci_compulet and all child classes

Question 26

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

itil

task_worker

sc_fulfiller

catalog_fulfiller

fulfiller

Question 27

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

SLAs re recommended in the ITIL framework for problem management

SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

SLAs are available for problem management, but require custom code

SLAs are essential to problem management, as support specialists need to quickly identify root causes

Question 28

What are key relationships between Change and Release Management?

Choose 3 answers

A Change can contain one or more Releases

A Release can contain one or more Changes

Release management application is required, to use the Change management application

Change management provides governance which includes Release management

Change includes planning and approvals, Release includes building resting and execution of changes