CIS-Service Management CIS-ITSM Exam Questions and Answers PDF

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 13

Where can a change manager define the interval frequency for unauthorized change detection?

The ci.change.unplanned business rule

Event Processing Properties module

Unauthorized Change Properties module

Unauthorized change flow

Question 14

What would you use to create Incident records based on email sent by users or systems?

Transform Map

Record Producer

Inbound Flow Action

Data Collection Job

Question 15

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

Catalog Item Most Voted

Content Item

Record Producer

Order Guide

Question 16

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

Assess

Root Cause Analysis

Fix in Progress

Draft