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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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Certified Implementation Specialist - IT Service Management Questions and Answers

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Question 1

Incident management includes limited functionality for what advanced reporting capability?

Options:

A.

Machine Learning Metrics

B.

Performance Analytics

C.

KPl Reports

D.

Analytics Dashboards

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Question 2

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

Options:

A.

timestamp

B.

item author

C.

variables

D.

catalog(s)

E.

item name

Question 3

A new problem manager wants to know how in create reports for monitoring problem management activities.

What do you recommend they do before creating new reports?

Options:

A.

Submit a request for the sn_report_creator role

B.

Submit a New Report Request via the service catalog

C.

Take the Performance Analytics fundamentals course

D.

Turn on data collection jobs

E.

Go to Reports > View/Run > All. then search for Problem reports

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