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CIS-ITSM Exam Dumps : Certified Implementation Specialist - IT Service Management

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Certified Implementation Specialist - IT Service Management Questions and Answers

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Question 1

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

Options:

A.

Catalog Item Most Voted

B.

Content Item

C.

Record Producer

D.

Order Guide

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Question 2

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Options:

A.

itil

B.

task_worker

C.

sc_fulfiller

D.

catalog_fulfiller

E.

fulfiller

Question 3

Where are the timeframe conditions for sending an SLA breach warning notification defined?

Options:

A.

SLA definition record

B.

Default SLA flow

C.

SLA Properties application

D.

SLA trigger conditions

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