CIS-ITSM Questions Bank

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 9

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

The ability for end users to decline survey assignments

Number of survey reminder notifications

Trigger conditions

Anonymize responses

Question 10

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

timestamp

item author

variables

catalog(s)

item name

Question 11

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

USM Assignment Lookup Rule

Automatic Assignment for ITSM

Populate Assignment Group based on Cl/SO

Auto-populate ITSM Assignment Groups

Question 12

Where are the timeframe conditions for sending an SLA breach warning notification defined?

SLA definition record

Default SLA flow

SLA Properties application

SLA trigger conditions