CIS-Service Management CIS-ITSM Updated Exam

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 17

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

Automatically via the Change - Implementation subflow

Manually by the user during New, Assess, and Authorized states

Automatically depending on the category selected on the Change Request

Manually by the user during all states, except Closed or Canceled

Question 18

Incident management includes limited functionality for what advanced reporting capability?

Machine Learning Metrics

Performance Analytics

KPl Reports

Analytics Dashboards

Question 19

A new problem manager wants to know how in create reports for monitoring problem management activities.

What do you recommend they do before creating new reports?

Submit a request for the sn_report_creator role

Submit a New Report Request via the service catalog

Take the Performance Analytics fundamentals course

Turn on data collection jobs

Go to Reports > View/Run > All. then search for Problem reports

Question 20

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

Knowledge Articles

Known Errors

Class Manager

Enterprise CMDB Dashboard

Incident Overview Dashboard