CIS-Service Management CIS-ITSM Exam Dumps

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 5

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

Options:

Incident SLA clock is un-paused

Incident record is updated, per the action's script Most Voted

Auto-reply sent to sender, recommending they use Portal chat

Incident record is re-set to state = attention required

Question 6

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Options:

Workflow has not been published

Testers need itil role to see me change models

New change models are only visible to Change Managers

New change model needs Active lo be set to True

Question 7

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

Options:

On the Cart Layout, Columns tab, unselect Quantity column

On the Catalog Item, Columns tab, unselect Quantity column

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Question 8

Which of the following cannot be defined or set through a Catalog UI Policy?

Options:

Apply a requirement to all form views

Setting a variable to mandatory

Reverse UI Policy if conditions are false

Setting a variable to read-only

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CIS-Service Management CIS-ITSM Exam Dumps

Certified Implementation Specialist - IT Service Management Questions and Answers

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