Full Access ISM INTE Tutorials

Implementing Supplier-managed inventory (SMI) allows FGH, Inc. to share production and inventory data with Supplier X, streamlining the replenishment process. This approach enables the supplier to manage inventory levels and deliveries based on real-time demand, reducing coordination efforts and improving delivery efficiency.

In a highly competitive market like office supplies, the most critical cost associated with shortag-es is typically lost sales. If PQR, Inc. experiences shipping delays and cannot maintain continuous inventory, customers are likely to turn to competitors to meet their needs. This can result in im-mediate lost sales and potentially long-term loss of customer loyalty. The cost of lost sales often outweighs other costs like idle workers or production downtime because it directly affects revenue and market share. References:

•Chopra, S., & Meindl, P. (2015). Supply Chain Management: Strategy, Planning, and Op-eration. Pearson.

•Christopher, M. (2016). Logistics & Supply Chain Management. Pearson UK.

Fitness for purpose" measures service quality by assessing whether a product or service meets the intended use and customer requirements. It focuses on customer satisfaction and the degree to which the service fulfills its purpose, which is crucial for evaluating overall service quality. This approach helps organizations align their offerings with customer expectations, ensuring high standards of service delivery.

Consulting external sources is crucial for gathering market intelligence when devising long-term forecasts. This information helps organizations understand market trends, customer behavior, and competitive landscapes, enabling more accurate and strategic planning.