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Which of the following refers to a procedure whereby data are collected and compared to requirements in order to make an acceptance decision?
A supplier with a previously good performance record has recently been shipping parts with a number of flaws, making them unusable for production. The firm’s supply manager would like to resolve these problems before taking more drastic measures. Which of the following actions should the supply manager take FIRST’
A supply manager learns that parts used in manufacturing are arriving scratched and must be polished before use, thereby hampering production. Sending the parts back to the supplier is not an option, as they are needed to meet increased demand. Which of the following will be MOST helpful in resolving this problem?