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A supplier with a previously good performance record has recently been shipping parts with a number of flaws, making them unusable for production. The firm’s supply manager would like to resolve these problems before taking more drastic measures. Which of the following actions should the supply manager take FIRST’
Which of the following requires investment recovery action’
A company finds that delays and cost overruns are creating problems in its service contracts. To improve this situation, which of the following should the firm do FIRST?