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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

There are many factors that can influence the design of a SIAM model

Which factor will most influence the choice of the SIAM structure for ZYX?

Options:

A.

Capabilities of the staff working in the ZYX organizations

B.

Multiple geographical locations of ZYX companies

C.

The report and proposed SIAM strategy from SIAMRUS

D.

Willingness of service providers to be part of the SIAM model

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Question 2

The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.

NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.

The service integrator wishes to address this problem with NETSCO

What action should the service integrator take?

Options:

A.

Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

B.

Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

C.

Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

D.

There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .

Question 3

ZYX has appointed SIAMRUS and the service management staff from ZYXS as a hybrid service integrator They will use the SIAM model from SIAMRUS

The IT staff from ZYXS and ZYXUK will form a new internal service provider. ZYXSAPP. ZYXSAPP will provide the services for application development and application support

ZYXH will provide the retained capabilities The contract with OUTSCO will not bo renewed ZYX wants to start planning the implementation of the SIAM model

What should SIAMRUS do that would most support ZYX?

Options:

A.

Lead the commercial discussions with new and legacy providers

B.

Review the exit management requirements in the contract with OUTSCO

C.

Start the activities to transition ZYXSAPP into the SIAM model

D.

Take on the accountability for deciding on the implementation approach