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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.

The decision has been made to consolidate services into four service groups (in order of proportion of the services)

-OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support

-ZYXS bespoke application support and development

-ZYXD data centers and hosting

-BANKSCO: BCT and BNK application support

Services from all other current service providers will be transitioned into these service groups as their contracts expire

After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

Options:

A.

O BANKSCO

B.

O OUTSCO

C.

O ZYXD

D.

ZYXS

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Question 2

A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner

The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place

What would be the most effective strategy for handling this risk?

Options:

A.

identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization

B.

identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider

C.

Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.

D.

Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentationregarding the applications is brought up to date.

Question 3

There are many factors that can influence the design of a SIAM model

Which factor will most influence the choice of the SIAM structure for ZYX?

Options:

A.

Capabilities of the staff working in the ZYX organizations

B.

Multiple geographical locations of ZYX companies

C.

The report and proposed SIAM strategy from SIAMRUS

D.

Willingness of service providers to be part of the SIAM model