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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.

The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model

What is the best course of action?

Options:

A.

Ask the service integrator after they are appointed to create customized role profiles.

B.

Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem

C.

Create a framework for generic role profiles for the retained capabilities

D.

-Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem

E.

Determine which staff has the right capabilities for their new role

F.

. Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills

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Question 2

ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.

The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.

What should ZYX do?

Options:

A.

Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role

B.

Draw up a collaboration agreement across all service providers setting out how they will work together

C.

Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves

D.

Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator

Question 3

The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.

NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.

The service integrator wishes to address this problem with NETSCO

What action should the service integrator take?

Options:

A.

Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

B.

Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

C.

Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

D.

There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .