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Exin ITIL Exam With Confidence Using Practice Dumps

Exam Code:
ITIL
Exam Name:
ITIL Foundation (V4)
Certification:
Vendor:
Questions:
503
Last Updated:
Apr 3, 2025
Exam Status:
Stable
Exin ITIL

ITIL: Exin-ITIL Exam 2025 Study Guide Pdf and Test Engine

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ITIL Foundation (V4) Questions and Answers

Question 1

Which is an activity of the 'problem management' practice?

Options:

A.

Restoration of normal service operation as quickly as possible

B.

Prioritization of problems based on the risk that they pose

C.

Authorization of changes to resolve the cause of problems.

D.

Resolution of incidents in a time that meet customer expectations

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Question 2

Which is a key requirement for successful service level agreements (SLAs)?

Options:

A.

They should be written using language and terms which all parties will understand

B.

They should be based on system-based metrics which are useful to the service provider

C.

They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service

D.

They should avoid ambiguous targets such as those relating to user experience

Question 3

Which is NOT a key focus of the 'information and technology' dimension?

Options:

A.

Workflow management and inventory systems

B.

Communication systems and knowledge bases

C.

Roles and responsibilities

D.

Security and compliance