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GCP-GC-REP Exam Dumps : Genesys Cloud Certified Professional - Reporting and Analytics

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

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Question 1

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

Options:

A.

AHT

B.

ASA

C.

ACW

D.

ATT

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Question 2

Which report calculates a Monthly Service Level?

Options:

A.

Queue Metrics Report

B.

Queue Wrap-up Summary Report

C.

Queue Metrics Summary Report

D.

Queue Metrics Interval Report

Question 3

Which definition matches the performance view for Agents?

Options:

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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