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GCP-GC-REP Exam Dumps : Genesys Cloud Certified Professional - Reporting and Analytics

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

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Question 1

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Options:

A.

Agent Metrics Report

B.

Agent Activity Summary Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

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Question 2

Which report calculates a Monthly Service Level?

Options:

A.

Queue Metrics Report

B.

Queue Wrap-up Summary Report

C.

Queue Metrics Summary Report

D.

Queue Metrics Interval Report

Question 3

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

Options:

A.

Reports> Report Editor> Report Generation Time> Schedule

B.

Reports> Report Editor> Report Generation Time> Now

C.

Reports> Report Editor> Report Generation Time> Schedule Properties

D.

Reports> Report Editor> Report Generation Time> Recurrence

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