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GCP-GC-REP Exam Dumps : Genesys Cloud Certified Professional - Reporting and Analytics

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

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Question 1

How is an Incoming Call represented in reports?

Options:

A.

Inbound

B.

Incoming

C.

Offered

D.

Calls Received

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Question 2

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Options:

A.

Agent Metrics Report

B.

Agent Activity Summary Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

Question 3

What will happen if too many reports run at the same time?

Options:

A.

Reports run successfully

B.

Reports will fail to run

C.

Partial Reports will run

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