We can identify our challenges "by visualizing our workflow to identify what blocks it." Visualizing the workflow, such as through a Kanban board or value stream map, helps teams see where bottlenecks, delays, or inefficiencies occur. This visualization makes it easier to pinpoint problems and areas for improvement. While holding retrospectives (B), finding where frustrations arise (C), and trying good practices to identify failures (D) are all valuable techniques, visualizing workflow is a foundational Lean practice for identifying and addressing challenges in real time.
[Reference: PMI’s "Disciplined Agile Senior Scrum Master (DASSM) Handbook" and Lean principles of workflow visualization and continuous improvement., , ]
Question 2
True or False: Delight customers as a principle means never to exceed expectations of the customers but to just about meet them
Options:
A.
True
B.
False
Answer:
B
Explanation:
The principle of "Delight customers" in the Disciplined Agile framework encourages teams to exceed customer expectations rather than just meet them. This approach aims to provide exceptional value and experiences that surprise and please customers, thereby fostering loyalty and positive word-of-mouth. Simply meeting expectations is not sufficient to truly "delight" customers; therefore, the statement that delighting customers means just about meeting their expectations is false.
Question 3
True or False: Agile teams can deliver non-software projects as well
Options:
A.
True
B.
False
Answer:
A
Explanation:
Agile teams, as per the Disciplined Agile (DA) framework, can deliver non-software projects. The DA toolkit is designed to be adaptable and applies agile and lean principles to a wide range of business domains beyond software development. This flexibility allows agile teams to use iterative and incremental approaches to manage various types of projects, such as marketing campaigns, event planning, and other organizational initiatives. Thus, it aligns with the PMI's stance that agility can benefit all types of projects, not just software-focused ones.