33160X Exam Dumps : Avaya Workforce Engagement Support Certified Exam

According to the Avaya Workforce Engagement Support Installation Guide, the recorder Integration Service is a component that enables the recorder to communicate with the switch and receive call signaling and metadata. The recorder Integration Service requires a CTI adapter, which is a software module that connects to the switch and provides the necessary information to the recorder. There can be multiple CTI adapters per system, depending on the number of data sources and switches. A CTI adapter is necessary for Integration Service, as it is responsible for providing the call data to the recorder. References: Avaya Workforce Engagement Support Installation Guide, page 18.

The Recorder Archiver Service is a service that runs on a Recorder or standalone Central Archive service and performs the actual archive activity. It is responsible for moving the recordings from the Recorder to the Archive Database and Content Server, as well as deleting the recordings from the Recorder after they are archived. The Recorder Archiver Service also handles the encryption and decryption of the recordings, if enabled1 References: 1: Avaya Workforce Engagement Support - Archive Configuration Guide, page 9

The Recorder Status Summary is a monitoring tool in the Recorder Manager that shows a visual update on how the Recorder and its components are working. It displays information such as:

• The status of the Recorder service, Capture service, Disk Manager service, and Database service.
• The number of active channels, active calls, and recorded calls.
• The disk space usage and availability for each partition.
• The CPU usage and memory usage for each service.
• The network bandwidth usage for each channel.
• The error logs and alerts for each component.