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Genesys PC-CIC-Core Exam With Confidence Using Practice Dumps

Exam Code:
PC-CIC-Core
Exam Name:
PureConnect: CIC Core Certification
Certification:
PureConnect: Interaction Center Core Engineer Certification
Vendor:
Genesys
Questions:
60
Last Updated:
Apr 4, 2025
Exam Status:
Stable
Genesys PC-CIC-Core

PC-CIC-Core: PureConnect: Interaction Center Core Engineer Certification Exam 2025 Study Guide Pdf and Test Engine

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

Under what circumstances is it useful to create a Client Button?

Options:

A.

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

B.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

C.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

D.

You want your customers to be able to phone you by pressing a custom button on a web page.

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Question 2

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

Options:

A.

Call control toolbar

B.

My Status field

C.

Directory control toolbar

D.

Menu bar

Question 3

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

Options:

A.

Continue to update the phones manually. This is the most efficient process for completing this task.

B.

Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

C.

There is no way to update the firmware on IP phones.

D.

Use the Stations Assistant to update the firmware on the phones.

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