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Genesys PC-CIC-Core Exam With Confidence Using Practice Dumps

Exam Code:
PC-CIC-Core
Exam Name:
PureConnect: CIC Core Certification
Certification:
PureConnect: Interaction Center Core Engineer Certification
Vendor:
Genesys
Questions:
60
Last Updated:
Dec 23, 2024
Exam Status:
Stable
Genesys PC-CIC-Core

PC-CIC-Core: PureConnect: Interaction Center Core Engineer Certification Exam 2024 Study Guide Pdf and Test Engine

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

Options:

A.

Call control toolbar

B.

My Status field

C.

Directory control toolbar

D.

Menu bar

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Question 2

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

Options:

A.

Continue to update the phones manually. This is the most efficient process for completing this task.

B.

Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

C.

There is no way to update the firmware on IP phones.

D.

Use the Stations Assistant to update the firmware on the phones.

Question 3

What is a View in Interaction Center Business Manager?

Options:

A.

Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

B.

Views provide a way to manipulate the configuration of agents and workgroups.

C.

Views contain the system and custom workspaces.

D.

Views are only used to set alerts within Interaction Center Business Manager.

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