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ServiceNow CIS-ITSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-ITSM
Exam Name:
Certified Implementation Specialist - IT Service Management
Certification:
Vendor:
Questions:
170
Last Updated:
Dec 22, 2024
Exam Status:
Stable
ServiceNow CIS-ITSM

CIS-ITSM: CIS-Service Management Exam 2024 Study Guide Pdf and Test Engine

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Certified Implementation Specialist - IT Service Management Questions and Answers

Question 1

What are key relationships between Change and Release Management?

Choose 3 answers

Options:

A.

A Change can contain one or more Releases

B.

A Release can contain one or more Changes

C.

Release management application is required, to use the Change management application

D.

Change management provides governance which includes Release management

E.

Change includes planning and approvals, Release includes building resting and execution of changes

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Question 2

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

Options:

A.

SLAs re recommended in the ITIL framework for problem management

B.

SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

C.

SLAs are available for problem management, but require custom code

D.

SLAs are essential to problem management, as support specialists need to quickly identify root causes

Question 3

Which of the following cannot be defined or set through a Catalog UI Policy?

Options:

A.

Apply a requirement to all form views

B.

Setting a variable to mandatory

C.

Reverse UI Policy if conditions are false

D.

Setting a variable to read-only