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ServiceNow CIS-ITSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-ITSM
Exam Name:
Certified Implementation Specialist - IT Service Management
Certification:
Vendor:
Questions:
170
Last Updated:
Nov 21, 2024
Exam Status:
Stable
ServiceNow CIS-ITSM

CIS-ITSM: CIS-Service Management Exam 2024 Study Guide Pdf and Test Engine

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Certified Implementation Specialist - IT Service Management Questions and Answers

Question 1

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Options:

A.

Workflow has not been published

B.

Testers need itil role to see me change models

C.

New change models are only visible to Change Managers

D.

New change model needs Active lo be set to True

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Question 2

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

Options:

A.

It is designed to follow the ITIL4 standard

B.

There is a scheduled job that automatically moves Resolved problems to Closed after 7 days

C.

It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

D.

There is no Closed state. Problem records are moved to Completed

Question 3

Incident management includes limited functionality for what advanced reporting capability?

Options:

A.

Machine Learning Metrics

B.

Performance Analytics

C.

KPl Reports

D.

Analytics Dashboards