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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Vendor:
Questions:
239
Last Updated:
Jan 24, 2025
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2024 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

Which table does the Account (customer_account) table extend?

Options:

A.

Company (core company)

B.

Business Location (sn_csm_business_location)

C.

Service Organization (sn_customer_service_organization)

D.

Customer (sn_customer_service__customer)

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Question 2

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

Options:

A.

The create contact (consumer) feature is available in all CSM Workspaces

B.

The create contact (consumer) feature is not available in any of the CSM Workspaces

C.

The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

D.

The create contact (consumer) feature is only available in the Agent Workspace

Question 3

What is the most efficient way to get cases to be dosed automatically after a few days?

Options:

A.

Set the property glide.auto.close.cases resolved to true

B.

Create a workflow associated with cases with a timer that changes the state after a few days

C.

Create a Scheduled job that looks at the resolved_at date

D.

Activate the Auto Close Resolved Cases flow