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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
239
Last Updated:
Dec 22, 2024
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2024 Study Guide Pdf and Test Engine

Are you worried about passing the ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management Exam) exam? Download the most recent ServiceNow CIS-CSM braindumps with answers that are 100% real. After downloading the ServiceNow CIS-CSM exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the ServiceNow CIS-CSM exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the ServiceNow CIS-CSM exam on your first attempt, we have compiled actual exam questions and their answers. 

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

What will be the state of a case after a customer rejects the solution proposed by an agent?

Options:

A.

In Progress

B.

Open Most Voted

C.

New

D.

Solution Rejected

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Question 2

What functionality is required to automatically close resolved cases if customers do not respond within a specified time?

Options:

A.

Auto Close Resolved Cases Workflow

B.

Auto Close Resolved Cases Flow Designer Flow

C.

Auto Close Resolved Cases Business Rule

D.

Auto Close Resolved Cases Scheduled Job

Question 3

What are the types of matching criteria for Customer Service? (Choose four.)

Options:

A.

Matching Skills Most Voted

B.

Last Assigned Most Voted

C.

Certifications

D.

Distance

E.

Assigned Cases Most Voted

F.

Availability Today Most Voted

G.

Partner Hours

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