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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
239
Last Updated:
Nov 21, 2024
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2024 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)

Options:

A.

Knowledge and skills required for agents

B.

Geographical location of customer

C.

Languages spoken by agents

D.

Number and type of support tools available

E.

Number of customer service portals used

F.

Number of agents required

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Question 2

What one of the following is optional when creating a Catalog workflow?

Options:

A.

Publishing the workflow

B.

Defining workflow activities

C.

Approving the workflow

D.

Managing workflow versions

Question 3

Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

Options:

A.

To expand the technical reach

B.

To facilitate the requirement gathering during the workshops

C.

To complete any complex customizations early enough

D.

To realize near-term ROI (Return on Investment)

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