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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
239
Last Updated:
Feb 25, 2025
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management Exam) exam? Download the most recent ServiceNow CIS-CSM braindumps with answers that are 100% real. After downloading the ServiceNow CIS-CSM exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the ServiceNow CIS-CSM exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the ServiceNow CIS-CSM exam on your first attempt, we have compiled actual exam questions and their answers. 

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

Options:

A.

To expand the technical reach

B.

To facilitate the requirement gathering during the workshops

C.

To complete any complex customizations early enough

D.

To realize near-term ROI (Return on Investment)

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Question 2

Customer Service Trending Topics is a capability that enables companies to use Predictive Intelligence to quickly pinpoint factors driving up case volume and act to mitigate them. Which of the following would be a benefit of using Predictive Intelligence Customer Service Trending Topics?

Options:

A.

A guaranteed reduction in call volume per month

B.

Eliminate the need for more traditional performance analytics

C.

Auto-generate clusters of cases that point to similar underlying issues

D.

Create root cause solutions for similar cases

Question 3

Out-of-the-box. cases are automatically closed after how many days?

Options:

A.

3 days

B.

5 days

C.

10 days

D.

Cases are not automatically closed by default

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