Cisco Renewals Manager (700-805 CRM) Questions and Answers
Question 5
What is a cross-sell opportunity?
Options:
A.
a sales technique offering suggestions for additional products or services to complement the customer's purchase
B.
a sales strategy aimed at encouraging customers to buy the highest-priced product on offer
C.
an approach centered around selling products that are not related to the customer's interests
D.
a method involving the promotion of discounted software and services during a specific season
Answer:
A
Question 6
Which licensing model represents the highest value?
Options:
A.
Transactional
B.
Subscription
C.
Pay as you go
D.
Enterprise Agreements
Answer:
D
Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price
The ability to deploy software anytime, anywhere, without additional costs or approvals
The flexibility to grow and adjust their software usage without overage fees or penalties
The convenience of co-terminating all their subscriptions at the end of the EA term
The option to include Cisco services and support in their EA2
References: 2: Cisco Enterprise Agreement - Cisco
Question 7
Who do Renewals Managers (RMs) work with?
Options:
A.
RMs work with account managers to drive ongoing revenue risk assessments and plays.
B.
RMs work with pre-sales engineers and build customer solutions.
C.
RMs work by themselves to develop a high level view customer requirements and objectives.
D.
RMs work with service delivery teams and monitor engagements.
Answer:
A
Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
Identifying and prioritizing renewal opportunities
Developing and executing renewal strategies
Negotiating and closing renewal deals
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
References: 1: Cisco Renewals Manager - Cisco
Question 8
What are two important actions of a successful Renewals Manager? (Choose two.)
Options:
A.
proactively solve TAC issues
B.
align solely with the Customer Success Manager
C.
understand the portfolio of products and services
D.
schedule daily meetings with the customer
E.
build and maintain relationships with internal and external stakeholders