The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
Question 2
What does a high Renewal Rate indicate about the performance of a Renewals Manager?
Options:
A.
The Renewals Manager is successful at attracting new customers.
B.
The Renewals Manager is skilled at increasing company OPEX.
C.
The Renewals Manager is proficient at technical troubleshooting.
D.
The Renewals Manager is effective in retaining customers.
Answer:
D
Question 3
Which services are contained in the CX portfolio?
Options:
A.
Support Services, Business Critical Services, Professional Services and Managed Services
B.
Support Services, Business Critical Services and Professional Services
C.
Support Services and Business Critical Services
D.
Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
Answer:
D
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
Managed Services: Provide end-to-end management, monitoring, and operation of customer’s network infrastructure and applications by Cisco or certified partners
Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies