According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
Updating the ATR report with any changes or corrections
Question 2
Which statement best describes an Accelerator?
Options:
A.
An on-call service for customer support
B.
A one-on-one deep dive on network issues
C.
A one-on-one coaching engagement covering specific use cases
D.
A hosted one-to-many educational webinar with live expert Q and A
Answer:
C
Explanation:
An Accelerator is a one-on-one coaching engagement covering specific use cases that Cisco offers to its customers and partners to help them implement new technology faster and more easily. An Accelerator is a remote session with a fixed scope and a demonstrable benefit at completion. An Accelerator can cover topics such as design, configuration, migration, integration, optimization, or troubleshooting of Cisco products and solutions. An Accelerator is different from an on-call service, a deep dive on network issues, or a hosted webinar, which are not part of the Cisco Accelerator program
Question 3
What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)
Options:
A.
Oversee the closure of contracts.
B.
Book customer-service briefings.
C.
Communicate new green field opportunities.
D.
Communicate value and the impact of Cisco solutions