The primary measurement of success for a Renewals Manager is the renewal success rate, which is the percentage of customers who renew their contracts with Cisco at the end of their term. The renewal success rate reflects the Renewals Manager’s ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. The renewal success rate is calculated by dividing the number of customers who renew by the number of customers who are eligible to renew in a given period. The renewal success rate is different from other metrics such as upsell percentage, percentage of contracts closed, or iARR rate, which are not directly related to the Renewals Manager’s role or performance.
Question 2
How does the Renewals Manager integrate with the sales team?
Options:
A.
by overseeing all technical support issues
B.
by collaborating on customer retention and renewal strategies
C.
by directing the overall operations of the team
D.
by handling all financial transactions
Answer:
B
Question 3
Which licensing model represents the highest value?
Options:
A.
Transactional
B.
Subscription
C.
Pay as you go
D.
Enterprise Agreements
Answer:
D
Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price
The ability to deploy software anytime, anywhere, without additional costs or approvals
The flexibility to grow and adjust their software usage without overage fees or penalties
The convenience of co-terminating all their subscriptions at the end of the EA term
The option to include Cisco services and support in their EA2