Download Full Version 700-805 Cisco Exam

The primary measurement of success for a Renewals Manager is the renewal success rate, which is the percentage of customers who renew their contracts with Cisco at the end of their term. The renewal success rate reflects the Renewals Manager’s ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. The renewal success rate is calculated by dividing the number of customers who renew by the number of customers who are eligible to renew in a given period. The renewal success rate is different from other metrics such as upsell percentage, percentage of contracts closed, or iARR rate, which are not directly related to the Renewals Manager’s role or performance.

a solutions-led sales approach is:

A sales methodology that focuses on understanding the customer’s business needs, challenges, and objectives

A consultative process that involves discovering, proposing, validating, and closing solutions that deliver value and outcomes for the customer

A way of differentiating Cisco and partners from competitors by offering integrated solutions that leverage Cisco’s portfolio and expertise

The first step in a solutions-led sales approach is to understand the customer’s objectives, which includes:

Asking open-ended questions to uncover the customer’s pain points, goals, and priorities

Listening actively and empathetically to the customer’s responses

Confirming and summarizing the customer’s objectives and expectations

References: 2: Solutions-Led Sales Approach - Cisco