Salesforce Salesforce-Communications-Cloud Questions Answers

For United Telecom's need to upgrade existing assets to high-speed offerings, the "Change of Plan" MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer's service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.

For multiple commercial offerings decomposing to the same CFS (Customer-Facing Service) technical product, creating one decomposition relationship for each commercial offering to the same technical product (A) is recommended. This ensures a clear and direct mapping between each commercial offering and the shared technical product.References:Salesforce Industries documentation on product modeling and decomposition relationships.

To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:Salesforce CPQ documentation on price lists, entries, and context rules.

When mapping Internet and TV products to the same technical product using decomposition, if both have a common attribute like “Installation Type,” the system will typically use the most recently modified attribute value during decomposition. This prevents runtime errors and ensures that the technical product reflects the latest customer choices without requiring manual intervention or causing design-time errors.References:Salesforce documentation on product decomposition and attribute handling.