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Accredited Professional Certification Salesforce-Communications-Cloud Updated Exam

Salesforce Communications Cloud Accredited Professional (AP) Exam Questions and Answers

Question 5

Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

Options:

A.

Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

B.

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

C.

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.

D.

Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

Question 6

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

Options:

A.

Leverage the EPC functionality to track the product related configuration.

B.

Create a Product Time to market app from template in CRM analytics to track the product time to market

C.

Create salesforce report on EPC project object to track the product time to market.

D.

Create a salesforce Report on the Product object to track the product time to market

Question 7

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.

Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Options:

A.

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

B.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

C.

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

D.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Question 8

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.

What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

Options:

A.

Implement a callout orchestration item to execute a request on the fulfillment system for activation

B.

Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

C.

Implement a milestone orchestration item to execute request on the fulfillment system for activation

D.

Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details