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Pearson Salesforce-Communications-Cloud New Attempt

Salesforce Communications Cloud Accredited Professional (AP) Exam Questions and Answers

Question 17

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

Options:

A.

Model the Ethernet access device as a child product of the dedicated internet service offer

B.

Model dedicated internet service as a child product of the Ethernet access device offer.

C.

Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

D.

Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

Question 18

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.

What are the two preparatory steps that a consultant should take to ensure the stability in production?

Options:

A.

Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

B.

Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

C.

Ensure platform events mode is enabled

D.

Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Question 19

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Options:

A.

Custom API via lightening Out

B.

Digital commerce SDK

C.

Digital Commerce API

D.

Cart Based API using Omni Out

Question 20

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

Options:

A.

There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

B.

Migrating millions of records will cause Order Management to fail during processing due to large volume

C.

Migrating millions of records may reduce query performance due to large data volumes

D.

This would require migrating all products sold within last 5 years, including those that are no longer sold.

E.

Migrating Assets instead of orders would provide more business Value.