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Salesforce-Communications-Cloud Exam Dumps : Salesforce Communications Cloud Accredited Professional (AP) Exam

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Salesforce Communications Cloud Accredited Professional (AP) Exam Questions and Answers

Question 1

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.

What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

Options:

A.

Implement a callout orchestration item to execute a request on the fulfillment system for activation

B.

Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

C.

Implement a milestone orchestration item to execute request on the fulfillment system for activation

D.

Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

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Question 2

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.

Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

Options:

A.

Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

B.

Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

C.

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

D.

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

Question 3

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Options:

A.

Create one decomposition relationship each from all commercial offerings to the same technical product

B.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C.

Create one decomposition relationship each via one parent class product from all commercial offerings

D.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.