Salesforce OmniStudio-Consultant Online Access

Based on dynamic inputs from OmniScript fields (C) – The best way to integrate Salesforce Knowledge with an OmniScript is to dynamically retrieve articles based on user inputs.

A DataRaptor Extract or Integration Procedure can fetch Knowledge Articles based on values entered in the OmniScript fields (e.g., case type, keywords).

A. Using a simple search – While a simple search is possible, OmniScripts allow for dynamic queries based on user input, making them more flexible.

B. Using a complex search algorithm – OmniStudio does not have a complex search algorithm feature built into OmniScripts.

D. Based on static values set up during configuration – Using static values would not allow for dynamic filtering based on user inputs.

Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:

OmniScript Integration with Salesforce Knowledge

Using DataRaptors to Fetch Knowledge Articles

The type of action that the consultant should recommend to meet this new requirement is Navigate. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use a Navigate action to add a new action to the FlexCards that redirects users to an external web page

The solution that the consultant should recommend to efficiently meet these requirements is to create an OmniScript that uses the reusable property to update contact data and embed it in other OmniScripts. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub-process. This way, the consultant can create one OmniScript that updates contact data in a consistent way, and then use it in multiple OmniScripts that need to update contact data at different points in the process. This will improve the design and maintenance of the OmniScripts

 The two FlexCard benefits that the consultant should highlight when presenting a proposed solution are: Display different actions based on context and Display a 360° view of the customer. FlexCards can display different actions based on context, such as data values or user roles. The consultant can use this feature to show only relevant actions for each customer situation, such as scheduling an inquiry call with an agent if the customer satisfaction is low. FlexCards can also display a 360° view of the customer, by showing data from multiple sources in one card format. The consultant can use this feature to show important customer information at a glance, such as billing issues, account status, etc