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The OmniStudio tools that the consultant should use to design a solution to meet these requirements are: Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report

A DataRaptor Extract can retrieve data from multiple related objects. A DataRaptor Extract is a tool that can read data from a Salesforce object or invoke a Salesforce API, using SOQL queries or Apex methods. A DataRaptor Extract can also use filters, joins, and formulas to manipulate the data. A DataRaptor Extract can retrieve data from multiple related objects by using lookup or master-detail relationships in the SOQL queries or Apex methods

The requirement is to update 500 Leads using Data Loader, ensuring that blank (null) values in the CSV file (for Email or Phone) do not overwrite existing values in Salesforce records. The Salesforce Data Loader provides a specific setting to control this behavior, making A the correct answer.

Here’s why A. Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox is the correct answer:

Data Loader Behavior: By default, when you update records via Data Loader, blank values in the CSV file are treated as nulls and will overwrite the corresponding fields in Salesforce with null, replacing any existing data. For example, if a Lead record has Phone = "555-1234" and the CSV has a blank Phone column for that ID, the update will set Phone = null unless configured otherwise.

Insert Null Values Setting: The "Insert Null Values" checkbox in Data Loader’s Settings (found under Settings > Settings) determines whether blank CSV values are treated as nulls.

Checked: Blank values in the CSV overwrite existing field values with null (default behavior).

Unchecked: Blank values in the CSV are ignored, and the existing field values in Salesforce are preserved.

Meeting the Requirement: Unchecking "Insert Null Values" ensures that if a row in the CSV has a blank Email or Phone, those fields in the corresponding Lead record remain unchanged (e.g., retaining Email = "john@example.com" instead of setting it to null). Only non-blank values in the CSV (e.g., a new Phone number) will update the records.

Process: Open Data Loader, go to Settings > Settings, uncheck "Insert Null Values," then proceed with the Update operation using the CSV file with ID, Email, and Phone columns.

Now, let’s examine why the other options are incorrect:

B. Null values cannot be ignored. If they are present in CSV, they get updated as null: This is false. Data Loader provides the "Insert Null Values" setting specifically to ignore nulls when unchecked, contradicting this option.

C. Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox: There’s no "Ignore Null Values" checkbox in Data Loader Settings. The relevant option is "Insert Null Values," which must be unchecked (not checked) to ignore nulls, making this option incorrect due to inaccurate terminology and logic.

D. Modify the CSV file and remove the records which have null values, and update them manually: This is a workaround, not a best practice. Manually editing 500 records is inefficient and error-prone when Data Loader’s built-in setting can handle this automatically.

E. Null values do not get updated through Data Loader: This is false. By default, null values do update fields unless the "Insert Null Values" setting is unchecked.

References:

Salesforce Data Loader Guide: Settings – Details the "Insert Null Values" option and its impact on updates.

Salesforce Help: Updating Records with Data Loader – Explains handling null values in CSV imports/updates.

Conducting a thorough review (C) – The best way to ensure the OmniScript meets the business requirements is to review each step and compare it with the documented requirements.

This includes validating the data flow, user interactions, and integration points to make sure the script functions as intended.

A. Implement the OmniScript without comparing it with the client's business requirements – Skipping the review process can lead to errors and misalignment with business needs.

B. Assume that the OmniScript meets the client’s business requirements without conducting a review – This is risky and unprofessional; assumptions should not replace validation.

D. Ask the client to review the OmniScript with their internal team – While client feedback is important, the consultant must first conduct their own thorough review before involving the client.

Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:

OmniScript Best Practices & Validation

OmniScript Testing & Debugging