Salesforce OmniStudio-Consultant Actual Questions

The three tools that should be used in the solution are DataRaptor Turbo Extract, Integration Procedure, and DataRaptor Load. DataRaptor Turbo Extract can be used to retrieve all open cases that have a case type of “network issue” from Salesforce in batch mode. Integration Procedure can be used to orchestrate the data flow between Salesforce and the back-office system, as well as trigger an email to the supervisor after the cases have been submitted. DataRaptor Load can be used to write data to the back-office system using REST or SOAP APIs. OmniScript is not needed for this scenario, as there is no user interface involved. FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.

Salesforce Knowledge (A) must be enabled in the org to allow OmniScripts to retrieve and display Knowledge Articles.

Once Salesforce Knowledge is activated, OmniScripts can fetch Knowledge Articles using DataRaptors or Integration Procedures and display search results dynamically based on user inputs.

B. OmniScript Designer – This is a tool for building OmniScripts but does not enable Knowledge functionality.

C. Salesforce Classic – OmniScripts are designed for Salesforce Lightning, and enabling Classic is not required.

D. Salesforce Lightning – While OmniStudio works in Lightning, enabling Salesforce Lightning is not what activates Knowledge in OmniScripts.

Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:

Enabling Salesforce Knowledge

Using Salesforce Knowledge in OmniScripts

Decision Matrices and Expression Sets are used to perform calculations, apply conditional logic, and evaluate business rules in OmniStudio.

The primary benefit (A) is that they enable calculations on matrix lookups and variables.

Decision Matrices allow for defining complex rules based on multiple conditions (e.g., determining discount percentages based on customer type).

Expression Sets allow for calculations and formulas to process data dynamically.

B. Facilitate the creation of custom objects – Decision Matrices and Expression Sets do not create Salesforce objects; they only manipulate and evaluate data.

C. Allow for the creation of custom fields – Custom fields are created at the Salesforce object level, not via Decision Matrices or Expression Sets.

D. Enable the creation of custom code – OmniStudio is a low-code/no-code platform, meaning these tools are designed to replace the need for custom Apex or JavaScript.

Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:

Decision Matrices Overview

Expression Sets in Calculation Procedures

The correct OmniScript elements to capture the information are Select, TypeAhead, and Number. Select allows the user to choose one option from a list of values, TypeAhead provides autocomplete suggestions for address fields, and Number validates that the input is a numeric value. Radio, Multi-Select, and Checkbox are not suitable for single selection scenarios. Geolocation is not an OmniScript element, and Telephone is not a valid data type for phone numbers.