Free Access Salesforce OmniStudio-Consultant New Release

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

• Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

• Create a case for an account team member to follow up.

• Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'

A company is designing a new console for contact center

agentsto display case data for customers. All cases will be fetched using a

single DataRaptor. This page needs to display cases as follows:

* "Open" cases with case description, case open date, case type,

assigned to and priority fields. Open cases should be highlighted with

a red border.

* "Awaiting Closure" cases with case description, last action taken date,

resolution, approval reason for closure, and assigned to fields. These

cases should be highlighted with a grey border.

* "Closed" cases with case description, resolution, case closed date

fields with a link to duplicate cases.

How should the consultant design the FlexCard solution to meet these

requirements?

A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.

In this scenario, what benefit should the consultant highlight to the developer team?

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.

Which two pieces of data should the consultant recommend displaying using FlexCards'

Choose 2 answers