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 Consolidation of multiple providers is the primary advantage of using a third-party identity service. A third-party identity service is a service that provides identity and access management (IAM) functions, such as authentication, authorization, and federation, for multiple applications or systems, using a single identity provider (IdP). A third-party identity service can offer various benefits, such as:

• Improving the user experience and convenience by allowing the users to access multiple applications or systems with a single sign-on (SSO) or a federated identity
• Enhancing the security and compliance by applying the consistent and standardized IAM policies and controls across multiple applications or systems
• Increasing the scalability and flexibility by enabling the integration and interoperability of multiple applications or systems with different platforms and technologies
• Reducing the cost and complexity by outsourcing the IAM functions to a third-party provider, and avoiding the duplication and maintenance of multiple IAM systems

Consolidation of multiple providers is the primary advantage of using a third-party identity service, because it can simplify and streamline the IAM architecture and processes, by reducing the number of IdPs and IAM systems that are involved in managing the identities and access for multiple applications or systems. Consolidation of multiple providers can also help to avoid the issues or risks that might arise from having multiple IdPs and IAM systems, such as the inconsistency, redundancy, or conflict of the IAM policies and controls, or the inefficiency, vulnerability, or disruption of the IAM functions.

The other options are not the primary advantages of using a third-party identity service, but rather secondary or specific advantages for different aspects or scenarios of using a third-party identity service. Directory synchronization is an advantage of using a third-party identity service, but it is more relevant for the scenario where the organization has an existing directory service, such as LDAP or Active Directory, that stores and manages the user accounts and attributes, and wants to synchronize them with the third-party identity service, to enable the SSO or federation for the users. Web based logon is an advantage of using a third-party identity service, but it is more relevant for the aspect where the third-party identity service uses a web-based protocol, such as SAML or OAuth, to facilitate the SSO or federation for the users, by redirecting them to a web-based logon page, where they can enter their credentials or consent. Automated account management is an advantage of using a third-party identity service, but it is more relevant for the aspect where the third-party identity service provides the IAM functions, such as provisioning, deprovisioning, or updating, for the user accounts and access rights, using an automated or self-service mechanism, such as SCIM or JIT.

Ensuring accountability for changes to the environment is the primary reason for implementing change management. Change management is a process that ensures that any changes to the system or network environment, such as the hardware, software, configuration, or documentation, are planned, approved, implemented, and documented in a controlled and consistent manner. Change management can provide several benefits, such as:

• Improving the security and reliability of the system or network environment by preventing or reducing the errors, conflicts, or disruptions that might occur due to the changes
• Enhancing the performance and efficiency of the system or network environment by optimizing the resources and functions
• Increasing the compliance and alignment of the system or network environment with the internal or external requirements and standards
• Facilitating the monitoring and improvement of the system or network environment by tracking and logging the changes and their outcomes

Ensuring accountability for changes to the environment is the primary reason for implementing change management, because it can ensure that the changes are authorized, justified, and traceable, and that the parties involved in the changes are responsible and accountable for their actions and results. Accountability can also help to deter or detect any unauthorized or malicious changes that might compromise the system or network environment.

The other options are not the primary reasons for implementing change management, but rather secondary or specific reasons for different aspects or phases of change management. Certifying and approving releases to the environment is a reason for implementing change management, but it is more relevant for the approval phase of change management, which is the phase that involves reviewing and validating the changes and their impacts, and granting or denying the permission to proceed with the changes. Providing version rollbacks for system changes is a reason for implementing change management, but it is more relevant for the implementation phase of change management, which is the phase that involves executing and monitoring the changes and their effects, and providing the backup and recovery options for the changes. Ensuring that all applications are approved is a reason for implementing change management, but it is more relevant for the application changes, which are the changes that affect the software components or services that provide the functionality or logic of the system or network environment.

 Investigating all symptoms to confirm the incident is the first step in the incident response process. An incident is an event that violates or threatens the security, availability, integrity, or confidentiality of the IT systems or data. An incident response is a process that involves detecting, analyzing, containing, eradicating, recovering, and learning from an incident, using various methods and tools. An incident response can provide several benefits, such as:

• Improving the security and risk management of the IT systems and data by identifying and addressing the security weaknesses and gaps
• Enhancing the security and decision making of the IT systems and data by providing the evidence and information for the security analysis, evaluation, and reporting
• Increasing the security and improvement of the IT systems and data by providing the feedback and input for the security response, remediation, and optimization
• Facilitating the compliance and alignment of the IT systems and data with the internal or external requirements and standards

Investigating all symptoms to confirm the incident is the first step in the incident response process, because it can ensure that the incident is verified and validated, and that the incident response is initiated and escalated. A symptom is a sign or an indication that an incident may have occurred or is occurring, such as an alert, a log, or a report. Investigating all symptoms to confirm the incident involves collecting and analyzing the relevant data and information from various sources, such as the IT systems, the network, the users, or the external parties, and determining whether an incident has actually happened or is happening, and how serious or urgent it is. Investigating all symptoms to confirm the incident can also help to:

• Prevent the false positives or negatives that might cause the incident response to be delayed or unnecessary
• Identify the scope and impact of the incident on the IT systems and data
• Notify and inform the appropriate stakeholders and authorities about the incident
• Activate and coordinate the incident response team and resources

The other options are not the first steps in the incident response process, but rather steps that should be done after or along with investigating all symptoms to confirm the incident. Determining the cause of the incident is a step that should be done after investigating all symptoms to confirm the incident, because it can ensure that the root cause and source of the incident are identified and analyzed, and that the incident response is directed and focused. Determining the cause of the incident involves examining and testing the affected IT systems and data, and tracing and tracking the origin and path of the incident, using various techniques and tools, such as forensics, malware analysis, or reverse engineering. Determining the cause of the incident can also help to:

• Understand the nature and behavior of the incident and the attacker
• Detect and resolve any issues or risks caused by the incident
• Prevent and mitigate any future incidents or attacks involving the same or similar cause
• Support and enable the legal or regulatory actions or investigations against the incident or the attacker

Disconnecting the system involved from the network is a step that should be done along with investigating all symptoms to confirm the incident, because it can ensure that the system is isolated and protected from any external or internal influences or interferences, and that the incident response is conducted in a safe and controlled environment. Disconnecting the system involved from the network can also help to:

• Prevent the incident from communicating or connecting with any other system or network, and potentially spreading or escalating the attack
• Prevent the incident from receiving or sending any commands or data, and potentially altering or deleting the evidence
• Prevent the incident from detecting or evading the incident response, and potentially hiding or destroying itself

Isolating and containing the system involved is a step that should be done after investigating all symptoms to confirm the incident, because it can ensure that the incident is confined and restricted, and that the incident response is continued and maintained. Isolating and containing the system involved involves applying and enforcing the appropriate security measures and controls to limit or stop the activity and impact of the incident on the IT systems and data, such as firewall rules, access policies, or encryption keys. Isolating and containing the system involved can also help to:

• Minimize the damage and loss caused by the incident on the IT systems and data
• Maximize the recovery and restoration of the IT systems and data
• Support and enable the eradication and removal of the incident from the IT systems and data
• Facilitate the learning and improvement of the IT systems and data from the incident

Minimization of the need for decision making during a crisis is the main benefit that a Business Continuity Plan/Disaster Recovery Plan (BCP/DRP) will provide. A BCP/DRP is a set of policies, procedures, and resources that enable an organization to continue or resume its critical functions and operations in the event of a disruption or disaster. A BCP/DRP can provide several benefits, such as:

• Improving the resilience and preparedness of the organization and its staff in handling a disruption or disaster
• Enhancing the performance and efficiency of the organization and its systems in recovering from a disruption or disaster
• Increasing the compliance and alignment of the organization and its plans with the internal or external requirements and standards
• Facilitating the monitoring and improvement of the organization and its plans by identifying and addressing any gaps, issues, or risks

Minimization of the need for decision making during a crisis is the main benefit that a BCP/DRP will provide, because it can ensure that the organization and its staff have a clear and consistent guidance and direction on how to respond and act during a disruption or disaster, and avoid any confusion, uncertainty, or inconsistency that might worsen the situation or impact. A BCP/DRP can also help to reduce the stress and pressure on the organization and its staff during a crisis, and increase their confidence and competence in executing the plans.

The other options are not the benefits that a BCP/DRP will provide, but rather unrealistic or incorrect expectations or outcomes of a BCP/DRP. Guaranteed recovery of all business functions is not a benefit that a BCP/DRP will provide, because it is not possible or feasible to recover all business functions after a disruption or disaster, especially if the disruption or disaster is severe or prolonged. A BCP/DRP can only prioritize and recover the most critical or essential business functions, and may have to suspend or terminate the less critical or non-essential business functions. Insurance against litigation following a disaster is not a benefit that a BCP/DRP will provide, because it is not a guarantee or protection that the organization will not face any legal or regulatory consequences or liabilities after a disruption or disaster, especially if the disruption or disaster is caused by the organization’s negligence or misconduct. A BCP/DRP can only help to mitigate or reduce the legal or regulatory risks, and may have to comply with or report to the relevant authorities or parties. Protection from loss of organization resources is not a benefit that a BCP/DRP will provide, because it is not a prevention or avoidance of any damage or destruction of the organization’s assets or resources during a disruption or disaster, especially if the disruption or disaster is physical or natural. A BCP/DRP can only help to restore or replace the lost or damaged assets or resources, and may have to incur some costs or losses.