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SIAMF Exam Dumps : EXIN BCS Service Integration and Management

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EXIN BCS Service Integration and Management Questions and Answers

Question 1

Which process ensures that service performance meets agreedrequirements?

Options:

A.

change management

B.

incident management

C.

project management

D.

service level management

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Question 2

How can ISO/IEC 20000best be used during the execution of a SIAM roadmap?

Options:

A.

as the SIAM model

B.

as the standard for prospective service providers

C.

as means creating a collaborative culture for SIAM ecosystems

Question 3

What driver is related to service satisfaction?

Options:

A.

a corporate governance requirement, for instance a new act

B.

prevention of duplication of resources and activities across multiple service providers

C.

the reduction of Shadow IT

D.

the pace with which changes are made to meet business requirements