In the SIAM structure that uses a leadsupplier as the service integrator, who has the contractual relationship with the external service providers?
What driver is related to service satisfaction?
What is a characteristic of the layers in a SIAM ecosystem?
What generally results from a lack of trust between the customerorganization and the service integrator?
How can ISO/IEC 20000best be used during the execution of a SIAM roadmap?