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EXIN BCS Service Integration and Management Questions and Answers

Question 1

Which process ensures that service performance meets agreedrequirements?

Options:

A.

change management

B.

incident management

C.

project management

D.

service level management

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Question 2

In the SIAM structure that uses a leadsupplier as the service integrator, who has the contractual relationship with the external service providers?

Options:

A.

customer organization

B.

lead supplier

C.

prime vendor

D.

service integrator

Question 3

What driver is related to service satisfaction?

Options:

A.

a corporate governance requirement, for instance a new act

B.

prevention of duplication of resources and activities across multiple service providers

C.

the reduction of Shadow IT

D.

the pace with which changes are made to meet business requirements

Question 4

What is a characteristic of the layers in a SIAM ecosystem?

Options:

A.

The service integrator is independent from the retained capabilities, even if it is internally sourced.

B.

The service integrator layer cannot be provided by the customer organization.

C.

The service providers cannot be part of the customer organization.

D.

The service provider layer is where end-to-end service governance, assurance and coordination is performed.

Question 5

What generally results from a lack of trust between the customerorganization and the service integrator?

Options:

A.

customer organization access to data may be reduced

B.

duplication of roles and activities and micro-management

C.

reduction in the successful deployment of service patches and releases

D.

SIAMtransition measures of success are not understood

Question 6

How can ISO/IEC 20000best be used during the execution of a SIAM roadmap?

Options:

A.

as the SIAM model

B.

as the standard for prospective service providers

C.

as means creating a collaborative culture for SIAM ecosystems

Exam Detail
Vendor: Exin
Certification: SIAM Foundation
Exam Code: SIAMF
Last Update: Nov 21, 2024
SIAMF Question Answers
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Total 40 questions