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Certification Exams with Helpful Questions And Answers

Microsoft Operations Framework 4.0 Foundation Questions and Answers

Question 1

The service desk is a component of which SMF?

Options:

A.

Business/IT alignment SMF

B.

Customer Service SMF

C.

Policy SMF

D.

Service Monitoring and Control SMF

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Question 2

Is the Portfolio Management Review focused on understanding the state of supply and demand for IT services and directing investments to make sure that the business value of IT is realized?

Options:

A.

Yes

B.

No

Question 3

What is the focus of the GRC SMF in the Operate phase?

Options:

A.

Documentation and Recording

B.

IT environment and configuration

C.

Management Reviews

D.

Policy retirement