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Microsoft Operations Framework 4.0 Foundation Questions and Answers

Question 1

Performing IT accounting is part of which SMF?

Options:

A.

Business/IT Alignment SMF

B.

Financial Management SMF

C.

Policy Management SMF

D.

Reliability Management SMF

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Question 2

Which SMF has a goal to take remedial actions that minimize the impact of service incidents and system events?

Options:

A.

Customer Service

B.

Incident Management

C.

Service Desk

D.

Service Monitoring and Control

Question 3

What is the focus of the GRC SMF in the Operate phase?

Options:

A.

Documentation and Recording

B.

IT environment and configuration

C.

Management Reviews

D.

Policy retirement