Summer Special - Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: top65certs

Note! Following MB-220 Exam is Retired now. Please select the alternative replacement for your Exam Certification. The new exam code is MB-280

Verified By IT Certified Experts

CertsTopics.com Certified Safe Files

Up-To-Date Exam Study Material

99.5% High Success Pass Rate

100% Accurate Answers

Instant Downloads

Exam Questions And Answers PDF

Try Demo Before You Buy

Certification Exams with Helpful Questions And Answers

Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Questions and Answers

Question 1

You are the marketing manager at Contoso, Ltd. Your team has created a survey and sent out the link through email for responses.

You want to understand the outcome from the Satisfaction Metrics report and identify the metrics created by default in Dynamics.

For the metrics, what are the three charts created by default in Dynamics? Each correct answer presents a complete solution.

Options:

A.

Respondents -tracked and anonymous

B.

Sentiment

C.

Net Promoter Score

D.

Total Responses

E.

CSAT

Buy Now
Question 2

You are a functional consultant working at a company that is running campaigns on LinkedIn.

You have been tasked with syncing leads from LinkedIn to Dynamics 365 Marketing.

You would like all leads acquired from your LinkedIn campaigns to create a new Lead and Contact record in Dynamics 365 Marketing. You do not want duplicates created when they are existing Leads and Contacts in the system.

Which five steps should you perform in sequence? To answer, move the appropriate steps from the list of steps to the answer area and arrange them in the correct order.

Options:

Question 3

You have been tasked with creating a Customer Journey Template that will be used as a starting point by others. Your template must be in French, run every 6 months, and be used to send emails to all of the Contacts and group the journeys by the contacts account.

Which template contains all of the necessary elements to meet these requirements?

Options:

A.

Purpose: Sales, Target: Contacts. Language: French. Is recurring: Yes

B.

Purpose: Multipurpose. Target: Accounts. Language: French. Is recurring: Yes

C.

Purpose: Multipurpose. Target: Contacts. Language: French. Is recurring: Yes

D.

Purpose: Sales, Target: Accounts. Language: French. Is recurring: No