Microsoft MB-220 Practice Exam Dumps 2025

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Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Questions and Answers

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Question 1

You need to allow users to create an event.

What should you do?

Options:

A.

Set the define internal team to 'Business Required. *

B.

Add the Cost Center column to the first Business Process Flow step.

C.

Add Festival to the Event Type column.

D.

Create a Lookup column to campaigns, and add this to the first tab and the Key information section.

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Question 2

You are building the journey for national ambassadors at the event in Buenos Aires

What is the correct configuration for your journey canvas? To answer, drag the appropriate journey steps to the correct location in the answer area. Each journey step may be used once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct match is worth one point

Options:

Question 3

Your marketing department needs to create a simple customer journey, to send marketing emails to female win* enthusiasts, over 40 years old. who live in Europe. You need to make sure that newly added wine enthusiasts also receive this email.

How should you define who to include in this customer journey?

Options:

A.

Create a suppression segment

B.

Create a static segment.

C.

Create a segment type.

D.

Create a dynamic segment.

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