Exin ITSM20F Practice Exam Dumps 2025

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IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions and Answers

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Question 1

What is the contribution of Availability Management to the Service Level Management process?

Options:

A.

Availability Management provides information about the availability of the services being provided.

B.

Availability Management acts in consultation with users to determine the availability of IT services.

C.

Availability Management supplies data about the availability requirements of users.

D.

Availability Management ensures that a Service Level Agreement (SLA) is available for all users.

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Question 2

What is the definition of IT Service Management?

Options:

A.

An organization supping services to one or more customers

B.

Best practice guidance for operating services

C.

Requirements for delivering service based upon best practices

D.

Specialized organizational capabilities providing value to customers

Question 3

In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.

What are these contracts called?

Options:

A.

Service Level Agreements (SLAs)

B.

Operational Level Contracts

C.

Service Contracts

D.

Underpinning Contracts

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