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Exin ITSM20F Exam With Confidence Using Practice Dumps

Exam Code:
ITSM20F
Exam Name:
IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
Certification:
Exin Other Certification
Vendor:
Exin
Questions:
78
Last Updated:
Mar 9, 2025
Exam Status:
Stable
Exin ITSM20F

ITSM20F: Exin Other Certification Exam 2025 Study Guide Pdf and Test Engine

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IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions and Answers

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Question 1

Which statement below is not a purpose of Supplier Management procedures?

Options:

A.

That business transactions between all parties are recorded

B.

That information on the performance of all suppliers can be observed and acted upon

C.

That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider

D.

That the suppliers understand their obligation to the Service Provider

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Question 2

What data is recorded when an incident is reported to the Service Desk?

Options:

A.

the name of the person reporting the Incident

B.

the name of the person handling the Problem

C.

the name of the person who approves the Request for Change (RFC)

D.

the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)

Question 3

The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?

Options:

A.

After the breach

B.

Before the breach

C.

During service reporting

D.

Never

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