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Exin ITSM20F Exam With Confidence Using Practice Dumps

Exam Code:
ITSM20F
Exam Name:
IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
Certification:
Vendor:
Questions:
78
Last Updated:
Jan 15, 2025
Exam Status:
Stable
Exin ITSM20F

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IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions and Answers

Question 1

Input from other Service Management processes is required to keep the IT service continuity plan current

Which process has the most to contribute?

Options:

A.

Change management

B.

Availability management

C.

Financial management for IT services

D.

Problem management

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Question 2

Quality Management Systems can assist organizations in enhancing what?

Options:

A.

Customer satisfaction

B.

ISO/EC 20000

C.

Relationship with third parties

D.

Supplier satisfaction

Question 3

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.

Which aspect of Problem Management accomplishes this?

Options:

A.

Error Control

B.

Identification of root causes

C.

Proactive Problem Management

D.

Problem Control