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ITIL ITIL-4-Foundation Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Foundation
Exam Name:
ITIL 4 Foundation Exam
Certification:
Vendor:
Questions:
536
Last Updated:
Dec 21, 2024
Exam Status:
Stable
ITIL ITIL-4-Foundation

ITIL-4-Foundation: ITIL 4 Exam 2024 Study Guide Pdf and Test Engine

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ITIL 4 Foundation Exam Questions and Answers

Question 1

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

Options:

A.

Service desk

B.

Continual improvement

C.

Problem management

D.

Incident management

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Question 2

What is the customer of a service responsible for?

Options:

A.

Authorizing the budget for the service

B.

Provisioning the service

C.

Defining the requirements for the service

D.

Using the service

Question 3

What is the starting point for optimization?

Options:

A.

Standardizing practices and services

B.

Determining where the most positive impact would be

C.

Securing stakeholder engagement

D.

Understanding the vision and objectives of the organization