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ITIL ITIL-4-Foundation Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Foundation
Exam Name:
ITIL 4 Foundation Exam
Certification:
Vendor:
Questions:
536
Last Updated:
Nov 21, 2024
Exam Status:
Stable
ITIL ITIL-4-Foundation

ITIL-4-Foundation: ITIL 4 Exam 2024 Study Guide Pdf and Test Engine

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ITIL 4 Foundation Exam Questions and Answers

Question 1

Which statement about emergency changes is CORRECT?

Options:

A.

Emergency changes are low risk and well understood

B.

Authorization of emergency changes may be deferred until after implementation

C.

It is necessary to complete all documentation before an emergency charge is implemented

D.

Emergency changes are not usually recorded in the change schedule

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Question 2

What is the MOST important reason for prioritizing incidents?

Options:

A.

To ensure that user expectations are realistic

B.

To ensure that incidents with highest impact are resolved first

C.

To help information-sharing are learning

D.

To provide links to related changes and known errors

Question 3

Which term relates to service levels aligned with the needs of service consumers?

Options:

A.

Service management

B.

Warranty

C.

Cost

D.

Utility