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ITIL ITIL-Foundation Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-Foundation
Exam Name:
ITIL Foundation Certification - IT Service Management
Certification:
ITIL Foundation Level
Vendor:
ITIL
Questions:
324
Last Updated:
Nov 23, 2024
Exam Status:
Stable
ITIL ITIL-Foundation

ITIL-Foundation: ITIL Foundation Level Exam 2024 Study Guide Pdf and Test Engine

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

Options:

A.

User

B.

Customer

C.

Supplier

D.

Administrator

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Question 2

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Options:

A.

Implementing service and process improvements

B.

Reviewing measurements and metrics

C.

Creating a baseline

D.

Defining measurable targets

Question 3

A process owner has been identified with an "I" in a RACI matrix.

Which one of the following would be expected of them?

Options:

A.

Be accountable for the outcome of an activity

B.

Perform an activity

C.

Be kept up-to-date on the progress of an activity

D.

Manage an activity

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