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ITIL ITIL-4-Specialist-High-velocity-IT Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-High-velocity-IT
Exam Name:
ITIL 4 Specialist: High-velocity IT Exam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
96
Last Updated:
Nov 21, 2024
Exam Status:
Stable
ITIL ITIL-4-Specialist-High-velocity-IT

ITIL-4-Specialist-High-velocity-IT: ITIL 4 Managing Professional Exam 2024 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Identify the missing words in the following sentence.

The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with

the organization's objectives.

Options:

A.

service value system

B.

four dimensions of service management

C.

'focus on value' guiding principle

D.

'service request management' practice

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Question 2

Which statement about service requests is CORRECT?

Options:

A.

k

B.

35px;">Service requests are submitted via agreed channels

Question 3

An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and

problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.

Which approach would MOST LIKELY help in this situation?

Options:

A.

Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload

B.

Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly

C.

Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed

D.

Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments

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