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ITIL ITIL-4-Specialist-High-velocity-IT Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-High-velocity-IT
Exam Name:
ITIL 4 Specialist: High-velocity IT Exam
Vendor:
Questions:
96
Last Updated:
Jan 24, 2025
Exam Status:
Stable
ITIL ITIL-4-Specialist-High-velocity-IT

ITIL-4-Specialist-High-velocity-IT: ITIL 4 Managing Professional Exam 2024 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 1

Governance is a core component of the service value system.

How does governance support high-velocity IT?

Options:

A.

It represents the types of resources used by the organization

B.

It directs the organizational entity responsible for digital technology

C.

It offers a pattern for scientific thinking and routines for practice

D.

It defines the influence of political and economic factors on the organization

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Question 2

A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

Options:

A.

Identify ways to improve service levels, and discuss the cost of these improvements with the customers

B.

Focus on technical excellence to further improve services

C.

Analyze customer feedback to understand and address unmet expectations

D.

Provide additional training to customers on using the service

Question 3

A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

Options:

A.

Impact

B.

Risk

C.

Priority

D.

Availability