ITIL-4-Practitioner-Deployment-Management Exam Dumps : ITIL 4 Practitioner: Deployment Management Exam

ITIL 4’s value stream analysis focuses on understanding the contribution of each step to overall value delivery to identify improvement opportunities. When evaluating workflow steps, the manager should establish what value is created in each step (Option D), as this provides the foundation for assessing whether steps are necessary, effective, or aligned with organizational goals.

Option A (Collect data about what happens in each workflow step):Incorrect, as data collection is part of identifying steps (already done, per the question), not evaluating their value.

Option B (Identify wasteful steps that could be eliminated):Incorrect, as identifying waste is a subsequent action that depends on first understanding the value of each step.

Option C (Define an ideal series of workflow steps for the future):Incorrect, as defining future steps is part of planning improvements, not evaluating current steps.

Option D (Establish what value is created in each workflow step):Correct, as evaluating value per step is critical to understanding the stream’s effectiveness and prioritizing improvements, per ITIL 4.

ITIL 4 defines capability levels based on outcomes and value delivery, with higher levels indicating reliable and effective practices. To assess whether an organization is increasing its deployment management capability by maintaining an effective approach, the key criterion is whether new and changed services and service components are successfully deployed (Option A). This outcome-focused measure directly indicates the practice’s reliability and alignment with organizational goals.

Option A (New and changed services and service components are successfully deployed):Correct, as successful deployments are the primary indicator of an effective deployment management practice, reflecting capability maturity in ITIL 4.

Option B (Deployments are supported by relevant competences):Incorrect, as while competences are important, they are a supporting factor, not the primary criterion for assessing capability outcomes.

Option C (Deployments include required technologies and information flows):Incorrect, as having the right technologies is a prerequisite, not a direct measure of deployment success or capability.

Option D (Deployment rules are integrated with policies and rules for changes and releases):Incorrect, as integration with other practices supports deployment but is not the key indicator of capability compared to actual deployment success.

ITIL 4 defines capability level 3 for a practice as achieving integration across the organization, where the practice is embedded into broader workflows and understood by related practices. For deployment management, an indication of reaching capability level 3 is when employees from other practices understand how deployment activities are integrated into relevant workflows (Option B). This demonstrates cross-functional alignment and maturity, showing that deployment management is not siloed but part of the organization’s value streams.

Option A (The deployment management team regularly suggests and implements improvement opportunities):Incorrect, as continual improvement is characteristic of higher capability levels (e.g., level 4), not the defining feature of level 3.

Option B (Employees from other practices understand how deployment activities are integrated into relevant workflows):Correct, as level 3 focuses on integration and collaboration across practices, per ITIL 4’s capability framework.

Option C (The deployment manager is able to report on the effectiveness of the deployment management practice):Incorrect, as reporting effectiveness is a general management task, not specific to level 3 maturity.

Option D (Deployment models are developed and implemented):Incorrect, as model development occurs at lower capability levels (e.g., level 1 or 2), not a hallmark of level 3.