for organizations to confirm that all of the ITIL® guidelines have been implemented

for organizations which need to demonstrate alignment to customer requirements

for organizations wishing to certify their services

for tool vendors to specify the Service Provider's processes

To achieve the lowest cost of service provision

To achieve the maximum level of service possible

To define as many metrics as possible for each process to ensure strong control

To define processes that contribute to customer acceptance of services

The plan defines the tools as appropriate to support the processes.

The plan details the effects of new technologies and techniques on capacity.

The plan does not state any tools requirements.

The plan lists how every individual process is supported by a tool.