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Exin ISO20KF Exam With Confidence Using Practice Dumps

Exam Code:
ISO20KF
Exam Name:
ISO / IEC 20000 Foundation
Certification:
Exin Other Certification
Vendor:
Exin
Questions:
116
Last Updated:
Apr 4, 2025
Exam Status:
Stable
Exin ISO20KF

ISO20KF: Exin Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Related Exin Exams

ISO / IEC 20000 Foundation Questions and Answers

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Question 1

When scoping for ISO/IEC 20000, what is it that will be audited for certification?

Options:

A.

the ITIL processes in scope

B.

the Management System in scope

C.

the sections of the standard in scope

D.

the services in scope

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Question 2

What should Quality Management Systems encourage organizations to do?

Options:

A.

To achieve the lowest cost of service provision

B.

To achieve the maximum level of service possible

C.

To define as many metrics as possible for each process to ensure strong control

D.

To define processes that contribute to customer acceptance of services

Question 3

Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

Options:

A.

a decision taking group

B.

the Change Advisory Board (CAB)

C.

the senior customer representative

D.

the service managers

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