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Exin ISO20KF Exam With Confidence Using Practice Dumps

Exam Code:
ISO20KF
Exam Name:
ISO / IEC 20000 Foundation
Certification:
Vendor:
Questions:
116
Last Updated:
Apr 26, 2025
Exam Status:
Stable
Exin ISO20KF

ISO20KF: Exin Other Certification Exam 2025 Study Guide Pdf and Test Engine

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ISO / IEC 20000 Foundation Questions and Answers

Question 1

The quality of a product may be assessed by elements such as its appearance, usefulness and

robustness. Which element can be used to assess the quality of a service?

Options:

A.

How much the service costs compared to other providers of the service

B.

How much the service costs divided by an average of evaluation scores

C.

How well the service meets customer and user expectations

D.

The number of people purchasing that service

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Question 2

What should not be part of a Service Level Agreement (SLA)?

Options:

A.

Authorization details

B.

Escalation and notification process

C.

Impact and priority guidelines

D.

Lessons learned and improvement actions

Question 3

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

Options:

A.

an updated Operational Level Agreement

B.

cost, organizational, technical and commercial impact

C.

the policies, plans and procedures of each process or set of processes

D.

the Service Management plan