ISO-IEC-27001-Lead-Auditor Exam Dumps : PECB Certified ISO/IEC 27001 2022 Lead Auditor exam

The non-conformity you have identified relates to the organization's failure to implement adequate operational controls to ensure that service and regulatory requirements for data protection are met. This situation is particularly critical given the nature of the items being shipped, which include sensitive medical information and government documents. The fact that 15% of returned parcels have labels for different addresses, potentially exposing sensitive information to incorrect recipients, underscores the lack of effective information security practices.

The best description of the non-conformity, based on the details provided and the requirements of ISO/IEC 27001:2022, particularly clause 8.1 which deals with operational planning and control, would be:

C. The organisation does not have an effective process in place that ensures service requirements and regulatory requirements for data protection are met. Records show that 15% of returned parcels have disclosed information intended for another party to the recipient (which may include sensitive medical information or government department communications) without adequate operational controls to meet information security requirements.

This option accurately captures the essence of the non-conformity by highlighting the lack of effective operational controls to protect sensitive information, leading to potential unauthorized disclosure of information intended for another party. This is a direct violation of information security management principles, particularly those related to the protection of confidentiality and integrity of information as mandated by ISO/IEC 27001:2022.

Internal audits and external audits are integral components of the certification cycle, ensuring regular monitoring of the management system. Internal audits help organizations prepare for external audits by identifying and addressing potential nonconformities, while external audits validate the compliance of the management system with ISO/IEC 27001 standards.

References: PECB ISO/IEC 27001 Lead Auditor Course Material; ISO/IEC 27001:2013, Clauses 9.2 (Internal audit) and 9.3 (Management review)

Knowledge is the understanding of facts, concepts, principles, theories and practices related to a specific subject or discipline. Skills are the ability to apply knowledge and use know-how to complete tasks and solve problems. According to ISO 19011:2018, the knowledge and skills of an auditor include the following:

• Knowledge of audit principles, procedures and methods
• Knowledge of management system standards and reference documents
• Knowledge of the organization’s context, scope, processes and objectives
• Knowledge of relevant legal, regulatory and contractual requirements
• Knowledge of applicable industry, sector or technical disciplines
• Knowledge of risk management and risk-based thinking
• Skill in collecting and verifying information
• Skill in evaluating conformity and effectiveness of management systems
• Skill in reporting and communicating audit results
• Skill in managing audit activities and teams

Based on this, the activities that are predominately related to knowledge are designing a checklist and determining what evidence to gather, as they require the auditor to understand the audit criteria, scope, objectives and methods, as well as the organization’s context, processes and risks. The other activities are more related to skills, as they involve applying knowledge and using know-how to perform tasks and solve problems during the audit.

References:

• ISO 19011:2018, Guidelines for auditing management systems, clauses 7.2.1, 7.2.2 and 7.2.3
• PECB Candidate Handbook - ISO 27001 Lead Auditor, pages 9-10 and 16-17
• ISO 9001 Auditing Practices Group Guidance on: Auditing Competence, pages 2-3 and 8